Wireless (Cellular) Telecommunications
Will the State Corporation Commission assist me in resolving
my wireless complaint?
Yes. While the State Corporation Commission has no regulatory
jurisdiction over wireless telephone providers, as a service to Virginia's
wireless consumers, the Division of Public Utility Regulation will work with the appropriate company
in an attempt to resolve a wireless complaint. (This, of course, assumes
that customers have first attempted to resolve the matter
directly with the company.)
If your attempts at resolving an issue with the company
have failed, you may wish to file a telephone service inquiry or complaint.