Wireless (Cellular) Telecommunications
Will the State Corporation Commission assist me in resolving
my wireless complaint?
Yes. While the State Corporation Commission has no regulatory
jurisdiction over wireless telephone providers, as a service to Virginia's
wireless consumers, the Division of Communications will, in cooperation
with the wireless providers listed below, work with the appropriate company
in an attempt to resolve a wireless complaint. (This, of course, assumes
that customers have first attempted to resolve the matter
directly with the company.)
- Alltel Wireless
- Appalachian Wireless
- Cingular Wireless
- Ntelos Wireless
- Sprint Nextel
- T-Mobile
- US Cellular Corporation
- Verizon Wireless
If your attempts at resolving an issue with the company
have failed, you may wish to file a telephone service inquiry or complaint.