The State Corporation Commission receives calls from Virginians with questions and complaints about the list of fees appearing on local telephone bills. The various taxes, fees and surcharges can amount to a significant portion of the total monthly bill for basic local telephone service.

The following surcharges appear on most residential telephone bills in Virginia. However, they do not fall under the direct regulatory authority of the SCC. (Links to the Federal Commmunications Commission (FCC) for additional information are shown where applicable):

Virginia Communication Sales Tax

This 5 percent communications tax is collected by service providers on a monthly basis and remitted to the Virginia Department of Taxation.
http://www.tax.virginia.gov/ct

Subscriber Line Charge ("SLC," pronounced "slick")
http://www.fcc.gov/cgb/phonebills/samplePhonebill.html

This is an end-user fee paid to local telephone companies that is allowed by the FCC. It can be as much as $6.50 per month for residential lines. This charge is intended to allow local telephone companies to recover a portion of the interstate costs associated with a subscriber’s local telephone line to access the interstate long distance network. It helps keep interstate long distance rates low. The State Corporation Commission has not established a similar intrastate charge.

Presubscribed Interexchange Carrier Charge ("PICC," pronounced "pixie")
http://www.fcc.gov/cgb/phonebills/samplePhonebill.html

As of July 1, 2000, the presubscribed interexchange carrier charge was eliminated for residential lines and single-line businesses. However this charge remains for multi-line businesses. This is another charge established by the FCC. It is a flat, per-line charge from local telephone companies to interstate long distance carriers to recover the remaining portion of the interstate cost of a local telephone line not recovered through the SLC.

Universal Service Charges
http://www.fcc.gov/cgb/phonebills/samplePhonebill.html

Telephone subscribers also may be seeing charges on their local, long distance and cellular bills for universal service. Companies are required by the FCC to contribute to a federal universal service fund to support telephone service for high-cost areas, low-income subscribers, schools, libraries, and rural health care providers. Even though the FCC did not direct these companies to pass these charges along to their customers, many have chosen to do so. These universal service fees vary by amount and structure, and by company.

Local Number Portability Charge
http://www.fcc.gov/cgb/phonebills/samplePhonebill.html

Authorized by the FCC, this is a monthly, per-line charge from local telephone companies to pay for the technology that allows consumers to keep their phone numbers if they switch to another local telephone company. Previously, anyone deciding to change had to get a new number, and this was determined to be a barrier to effective competition. The number portability charge appearing on customers’ bills varies by company.

Public Rights-of-Way Fee

A law passed by the 1998 Virginia General Assembly authorizes this monthly charge (currently 67¢ per line) to appear on customer bills in some parts of the Commonwealth. The fee pays for telephone company access to the rights-of-way of public property. City and County governments and the Virginia Department of Transportation incur expenses when phone companies need to disturb streets and highways to install or repair lines.

E911 Tax

Authorized by the Virginia General Assembly, this 75¢-per-line tax is imposed by localities to pay for the cost of an emergency response communications system that identifies both the caller and the location of the call. The tax rate is set by the locality. The General Assembly also authorized a 75¢ per month charge on wireless telephone customers. This money will pay for highly sophisticated equipment that pinpoints, by satellite, the location of a wireless 911 caller.

Miscellaneous Taxes

Like many other goods and services purchased by consumers, certain telephone services are taxed by federal, state and local governments. These taxes vary by locality and level of phone usage.

Consumer Alert: Watch for unknown charges

Telephone customers should carefully scrutinize their monthly local phone bill for charges from unknown entities for unwanted services or products. Local telephone companies often bill for long distance companies and other companies that provide non-regulated and non-telecommunications services and products. As a result, customers may discover they have been "slammed" - switched from their long distance service provider or local service provider without authorizing the change, or “crammed” - charged for services and products that were never requested. Customers should contact their local telephone company to have any such charges removed from their bill, or to be switched back to their preferred long distance company.

Customers should expect their local telephone service provider to capably answer all questions about charges that appear on the monthly bill. (If questions involve long distance charges of another company, in some cases customers may need to call that company directly.) If a customer is not satisfied with the response, then the State Corporation Commission’s Division of Communications can offer assistance. The toll-free number is 1-800-552-7945, or the division can be contacted directly, (804) 371-9675, or by e-mail at communications@scc.virginia.gov.

Revised March 2007