Virginia: Bureau of Insurance's Producer IVR Page

To access the IVR, call (804) 371-9631.

The IVR system is an advanced telephone system which combines the best attributes of technology and human resources to provide complete customer service. Our IVR System allows you to obtain information at your convenience, 24 hours a day, seven days a week. However, there are certain times when the licensing and appointment information will not be available due to system maintenance. The schedule for the system to be down is as follows:

Monday - Friday from 7 p.m. - 7:30 p.m.
Thursday - 3 a.m. - 5 a.m.
Sunday - 4 a.m. - 8 a.m.

Some of the specific features you may find useful are:

Audiotext which, with the use of a touch-tone phone, directs your call to the area of interest to you

Ability to obtain license and appointment information

Explanation of licensing procedures

Ability to have forms and procedures faxed to you

Navigating through the IVR System

Upon accessing the IVR system, you will be able to direct your questions to one of five areas:

1. Licensing Information on a particular agent or agency

2. Appointment Information on an agent or agency with a particular Insurance Carrier

3. Procedures

4. Fax Back System - select documents to be faxed to you

5. Mailing and Overnight Address

Press * at any time to return to the Main Menu.

Press 0 to reach a Representative (Monday through Friday 8:15 - 5:00) at any time throughout the system and your call will be answered in the order received.

Quick Reference for IVR Inquiries

Agent Licensing Information

Press 1 from Main Menu

Press 1 for Agent Licensing Information

Enter 9-digit Social Security Number

Press 1 if number entered is correct

Press 2 if number entered is incorrect

Select License Type by following instructions OR

Press 9 for All License Types

Agency Licensing Information

Press 1 from Main Menu

Press 2 for Agency Licensing Information

Enter 9-digit Tax Id Number

Press 1 if number entered is correct

Press 2 if number entered is incorrect

Select License Type by following instructions OR

Press 9 for All License Types

Appointment Information for Agent

Press 2 from Main Menu

Enter NAIC Number

Press 1 if NAIC Number entered is correct

Press 2 if NAIC Number entered is incorrect

Press 1 to check appointment status for agent

Enter 9-digit Social Security Number

Press 1 if number entered is correct

Press 2 if number entered is incorrect

Appointment Information for Agency

Press 2 from Main Menu

Enter NAIC Number

Press 1 if NAIC Number entered is correct

Press 2 if NAIC Number entered is incorrect

Press 2 to check appointment status for agency

Enter 9-digit Tax Id Number

Press 1 if number entered is correct

Press 2 if number entered is incorrect

Licensing Procedures

Press 3 from Main Menu

Press 1 if you know the procedure number

Enter two- digit procedure number

Press 1 to listen to procedure

To have procedure Faxed:

Press 3 from Main Menu

Press 1 if you know the procedure number

Enter two- digit procedure number

Press 2 to have procedure faxed

To listen to the list of available procedures:

Press 3 from Main Menu

Press 2 for the list of procedures available

Enter two-digit procedure number at any time

Press 1 to listen to procedure

Press 2 to have procedure faxed

To have Forms and Procedures Faxed to You

Press 4 from Main Menu

Press 1 if you know document number

Enter 4 -digit Document Number and press the # key

Press # key if you have finished selecting document numbers

Enter 10-digit fax number

Press 1 if fax number entered is correct

Press 2 if fax number entered is incorrect

Mailing Address

Press 5 from Main Menu

LICENSING INFORMATION- Press 1

Licensing Information for an Agent

Press 1 and enter the 9-digit identification number (Social Security Number). The system will repeat the number for verification purposes and the first five letters of the agent's last name and ask you to press 1 if the number entered is correct or press 2 if the number entered is incorrect.

The system will access all license types and will give you a list of all licenses that an agent currently holds or has held. You may access a certain license type by following the instructions or you may press 9 and be given information about all license types. You will be provided information indicating whether the agent has met the continuing education requirement (if applicable) for the current biennium.
Licensing Information for an Agency

Press 2 and enter the 9-digit identification number (Tax Id Number). The system will repeat the number for verification purposes and the first five letters of the agency's name and ask you to press 1 if the number is entered is correct or press 2 if the number entered is incorrect.

The system will provide you with a list of all license types applicable to that agency. You may access a certain license type and the current status of that license by following the instructions or you may press 9 and be given information about all license types.

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APPOINTMENT INFORMATION - Press 2

You will need the NAIC number and the Identification number (Social Security Number or Tax Id Number).

Enter the 5 digit NAIC number. The system will repeat the number for verification purposes and ask you to press 1 if the number entered is correct and press 2 if the number entered is incorrect. The system will then ask if you want to check an agent or agency. Press 1 to check the appointment status for an agent and enter the 9-digit identification number (Social Security Number). The system will repeat the number for verification purposes and the first five letters of the agent's last name and ask you to press 1 if the number entered is correct or press 2 if the number entered is incorrect. Press 2 if you want to check the appointment status for an agency and enter the 9-digit identification number (Tax Id Number). The system will repeat the number for verification purposes and the first five letters of the agency's name and ask you to press 1 if the number is entered is correct or press 2 if the number entered is incorrect. You may check more than one appointment for a particular company or change your selection to inquire about a different company number.

The system will give you the current status of that appointment and the date associated with the status.

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TO HAVE DOCUMENTS FAXED - Press 4

If you know the number of the document you wish to receive, press 1.

To receive a faxed list of all available documents, press 2.

Listed below are the forms and procedures available:

Document Number

Description

1000
License Chart

1041
Examination Information

1042
Continuing Education Requirements

1043
Licensing Requirements for Individuals

1044
Requirements for Surplus Lines Brokers

1045
Licensing Requirements for Corporations, LLCs and Partnerships

1046
How to Obtain a Licensing Information Bulletin

1047
Requirements for Becoming Appointed

1048
How to Obtain Certs, Clearance Ltrs/File N/A Changes or Trade Name

1049
Agents Moving Into Virginia

1050
Insurance Consultant Application Instructions

1051
Applicants with Misdemeanor or Felony Convictions

1052
Lic. Requirements for Ins. Consultants & Viatical Settlement Brokers

1055
CE Termination Requests

1056
Requirements for Registration of Title Settlement Agents

1060
Non-Resident Applicant Instructions

1070
SLB Resident Procedures

1071
Form SLB-1 (SLB Application)

1072
Form SLB-2 (SLB Surety Bond Form)

1073
SLB 2005 Renewal Memo

1080
SLB Nonresident Procedures

3001
PIN3001 - Application for License

3701
PIN3701 - Ind. Consultant or VSB Application

3702
PIN3702 - Agency Consultant or VSB Application

4051
PIN4051 - Application for Limited Lines License

4052
PIN4052 - Agency Application for License

4151
PIN4151 - Appointment Form

4921
PIN4921 - Appointment Cancellation Form

5001
PIN5001 - Service Request Form

5500
Title Settlement Agent Financial Responsibility Certification

5501
Title Settlement Agent Surety Bond Form

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LICENSING PROCEDURES - Press 3

If you know the procedure number you wish to hear, press 1 and enter the two digit number (See the procedure numbers listed below). To listen to the procedure press 1. To have the procedure faxed to you press 2.

To listen to the list of available procedures press 2.

11 Examination Information

12. Continuing Education Requirements

13 Licensing Requirements For Individuals

14 Licensing Requirements For Corporations, Limited Liability Companies and Partnerships

15 How To Obtain A Virginia Insurance Licensing Candidate Handbook

16 Requirements For Becoming Appointed By A Company

17 How To Obtain A Certification Letter or A Clearance Letter, and How to File A Change of Name or Address, or Assumed or Fictitious (Trade) Name

18 Agents Moving into the Commonwealth of Virginia

19 Applicants with Misdemeanor or Felony Convictions

20 Licensing Requirements for Insurance Consultants and Viatical Settlement Brokers

21 Surety Bail Bondsman

22 Licensing Requirements for Surplus Lines Brokers

23 Continuing Education Termination Requirements

24 Requirements for Registration of Title Settlement Agents

ADDRESS INFORMATION - Press 5

License Bureau Mailing Addresses

Correspondence pertaining to insurance producer licensing may be mailed to:

Bureau of Insurance
Agents Licensing Section
P.O. Box 1157
Richmond, VA 23218

Correspondence pertaining to insurance producer licensing may be expressed by a courier of your choice to:

Bureau of Insurance
Agents Licensing Section
1300 East Main Street
Richmond, VA 23219

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