Consumer Assistance

Here at the Bureau of Insurance, we truly believe that our mission is to provide assistance to Virginia citizens who have questions or problems involving insurance. We cannot solve every problem, but please give us a chance to try to help. We do not claim to work miracles, but we are, in many cases, successful in achieving positive results. In an average year, in addition to providing many forms of assistance that have nothing to do with money, our staff is responsible for having more than $10 million returned to Virginia consumers in the form of refunds, benefit payments, changed claim determinations, and the like. So, please look at the information we can offer, and please contact us for assistance. It’s why we’re here.

Consumer Alert: Health Insurance: Stay Protected Amid Layoffs, Budget Cuts

COBRA Continuation Coverage Special Consumer Information

How can we help you?

Special Assistance for Seniors

Office of the Managed Care Ombudsman

Independent External Appeals

Want to File a Complaint?

Assistance for Health Care Providers

Want Information About an Agent?

Want Information About Regulated Companies?

Want a Speaker to Address Your Group?

Want one of our Publications?

Want to serve process or notice on a business regulated by the Bureau of Insurance?

Miscellaneous

Use of Credit Scoring in Personal Lines Insurance - How it affects your Auto and Homeowner's Insurance

Tricare for Life

Tips for Physicians Looking for Medical Professional Liability Coverage

Use this Form to Make an Inventory of your Household Possessions

contact text

Email: bureauofinsurance@scc.virginia.gov Toll Free Phone (Virginia only): 1-800-552-7945 Toll Free Phone (Nationwide): 1-877-310-6560 BOI Main Phone: 804-371-9741 TDD Phone: 804-371-9206