CIS Account & Personal Identification Number (PIN) Frequently Asked Questions
- How do I register for an account?
You can register for an account by selecting the Register option on the home page of the Clerk’s Information System (CIS). Should you need assistance you may call the Clerk’s Office Contact Center at (804) 371-9733 or toll-free in Virginia at 1-866-722-2551.
- Do I need a PIN to register for an account?
No. A PIN is not needed to create an online user account. You will be asked to establish a user name and password.
- How do I reset my password?
You can reset your password by choosing the “Forgot your password?” option from the CIS log-in page. Should you need assistance you may call the Clerk’s Office Contact Center at (804) 371-9733 or toll-free in Virginia at 1-866-722-2551
- What is a PIN and why do I need one?
A Personal Identification Number (PIN) is a 6-character identifier that is assigned by the SCC to either a business entity or to a registered agent. Your PIN provides secured online access to the SCC Clerk’s Information System and allows a user to make changes/update information held on record in the Clerk’s Office.
- Why did I receive a PIN? Or multiple PINs?
Each business and registered agent has been issued a PIN that indicates their authority to file and change records online. The SCC’s records show that you are either a business owner, a registered agent, or both.
- If you are a business owner who also serves as the entity’s registered agent, then you will receive two PINs.
- PINs assigned to a business entity begin with “BE” and may be used to make all filings and submissions requiring a PIN except resigning as registered agent.
- PINs assigned to a registered agent begin with “RA” and may only be used to resign as registered agent and update the registered agent’s name and registered office address.
- If I have an account but not a PIN, can I use the CIS?
Yes, users with an account but no PIN can use the system to do the following:
To file documents that will change/update information on file in the Clerk’s Office, users will need both an account and a PIN.
- file new entity formations
- file annual reports that make no changes
- pay annual registration fees
- obtain certificates of good standing/fact of existence
- request copies of documents
- file UCC financing statements
- file reserved and registered names
- search data on record
- I have a SCCeFile account. Do I need to establish another account?
Yes, even if you have a SCCeFile account, you will need to set up an account in the new CIS. SCCeFile accounts were not transferred to the new CIS and are no longer functional.
- I received a PIN for a business entity that is no longer in business (or that I no longer own). What do I do with the PIN?
You can discard the PIN.
- I received a PIN because I am listed as a registered agent (RA) of a business, but I am no longer the RA or was never the RA. What do I do with the PIN?
You can discard the PIN.
- I only received one business entity PIN (or one registered agent PIN), so do I need an additional PIN(s) for other employees so they may file documents for the business entity?
Only one PIN is issued per business entity (or per registered agent). It is the responsibility of the business entity to manage and authorize PIN usage.
However, each business entity user will need to create an online user account.
- I am trying to set up a user account and I am getting an error message “Experian was not able to verify the name and home address combination." What do I need to do?
You must use your exact home address, without any alterations or additions. This address information is only used for verification and is not saved in the CIS. If you have recently moved it could be that Experian has not received your new address information. You may try entering your old address but if you still get the same message, you will need to contact the Clerk’s Office Contact Center at (804) 371-9733 or toll-free in Virginia at 1-866-722-2551, and an agent will be happy to assist you.
- How do I update my online account information?
You can update your online account information by:
- logging into cis.scc.virginia.gov
- sign in with your username and password
- click “sign in”
- across the top you will see various tabs, click on “profile”
- make the changes needed
- click “submit”
- I have lost my PIN. How do I get a new PIN?
You may request a new PIN online if you have previously used the PIN online. If you have not previously used the PIN, you must call the Clerk’s Office Contact Center at (804) 371-9733 or toll-free in Virginia at 1-866-722-2551, and an agent will be happy to assist you.
- I am having difficulty with CIS online. Whom do I contact for support?
You may call the Clerk’s Office Contact Center at (804) 371-9733 or toll-free in Virginia at 1-866-722-2551.
- What are the hours during which support personnel are available?
Normal business hours, which are: Monday-Friday between 8:15 a.m. – 5:00 p.m. Check the SCC's Scheduled Closings.
- How can I e-mail the Commission?
For general questions or inquiries about the CIS, contact SCCeFile@scc.virginia.gov. To report a problem with the website, contact email@example.com. For general information about the Commission, contact firstname.lastname@example.org. You can expect a response to your inquiry within two business days.
- Which forms am I able to print online?
Forms and associated fees are available by selecting the appropriate business entity from the Forms and Fees page.
- What happens to my information if I decide not to complete a transaction and close my browser?
Information related to an uncompleted transaction will be available to you in the CIS dashboard for 90 days, after which it will be deleted.
- What is the function of the payment processor?
The Commission has contracted with a third party, LexisNexis, to provide a secure method for accepting online payments in the CIS on behalf of the Clerk’s Office.
- How will a payment transaction appear on a credit card or bank account statement?
The payment will appear as a transaction described as "VA SCC Clerk’s Office" reflecting payment of the fees collected on behalf of the Clerk’s Office.
- What happens to the credit card or bank account information provided in connection with an online payment in CIS?
Payments made online in the CIS are processed by the Commission’s payment processor, LexisNexis. The Commission does not obtain or maintain customers’ credit card or other financial information.