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Division of Communications

Welcome to the Division of Communications website. The Division of Communications assists the SCC's three commissioners in oversight of Virginia’s telecommunications industry.

The Division of Communications’ responsibilities include:

  • fostering a competitive telecommunications market;
  • investigating and working to resolve complaints and inquiries from consumers about communications service;
  • reviewing rates and costs, and enforcing general regulations and service standards.

The Division of Communications does not have regulatory jurisdiction over the following:

  • interstate long distance telecommunications services
  • cable or satellite television services
  • Digital Subscriber Line (DSL) or any other Internet services
  • Voice over Internet Protocol (VoIP) or any other Internet services
  • wireless (cellular) telephone service (see FAQs regarding complaints)

Check our Resources link for helpful information regarding these services.

Division Activities: