General Insurance Questions
Consumer Service Representatives can handle most inquiries over the telephone. Representatives
can be reached Monday through Friday, 8:15 a.m. to 5:00 p.m. at our toll free number
1-877-310-6560, or our direct number at (804) 371-9691 (Life and Health Insurance)
and (804) 371-9185 (Property and Casualty Insurance). If we cannot assist you by
telephone, we will advise you to file a written complaint or inquiry with the BOI.
We will provide you with a written response to your written complaint or inquiry.
If you have a general question, you may wish to e-mail us at
firstname.lastname@example.org, or for questions about Managed Care
Health Insurance Plans, you may wish to email
email@example.com . A Bureau Representative will respond to your
inquiry via e-mail. Please include your name, mailing address and telephone number,
in addition to your questions and concerns.